Customer Charge – $34.00 Minimum Bill

1 to 6,999 Gallons – $8.94 per 1,000 Gallons

7,000 to 12,000 Gallons – $10.94 per 1,000 Gallons

Over 12,000 Gallons – $15.94 per 1,000 Gallons

Plus 9.25% State and Local Sales Tax

Late Payment Fee 10% of water service

Delinquent Fee (if not paid by 1st of the month) – $40.00

Security Deposit – $100.00

Nonrefundable Connection Fee – $50.00 per connection

Service Call – $40.00 per call

After Hours Service Call Fee – $45.00 per call

Returned Check Fee – $30.00,

Returned E-Check Fee – $32.00

• By Phone:
  • We have an automated phone system to accept water payments by calling 931-359-6905 option 1. Please allow 24-48 hours for these payments to be posted to your account.

• Bank Draft:
  • We can automatically deduct payment for your water usage monthly directly from your bank account. Please contact office staff for instructions on how to sign up for this service.

• Customer Web Portal:
  • You can pay on-line by pressing either of the Pay Online buttons on the Home Page or at the top of any page of our website. You will be required to register your utility account with the portal to pay your bill on-line. Please allow 24-48 hours for these payments to be posted to your account.

• By Mail:
  • Payments by check can be mailed to 624 W. Commerce St. Lewisburg, TN 37091. Please do not mail cash. MCBPU is not responsible for payments lost in the mail.

• In Person:
  • Cash, check and Debit/Credit Card payments can be made at our office which is located at 624 W. Commerce St, Lewisburg, TN. A drop box is located at the west side of the building.

ALL BILLS ARE DUE ON THE 2OTH OF THE MONTH.

No final notice will be sent. Failure to receive bill does not relieve customer of payment and penalty.

To maintain a good credit rating, you should pay your bill before disconnection. If the bill remains unpaid 10 days after the gross amount due date, service will be discontinued without any further notice. An applicable re-connection fee must be paid before service is restored. We do not like to shut off service to our customers, but if your account remains unpaid, we will have no other alternative.

Payment arrangements can be made in the office before the disconnection date.

Your water will be disconnected if you fail to pay your bill. If you want your water disconnected for any other reason, please contact M.C.B.P.U. by phone or in person during normal business hours. Or download a copy of the Application to Disconnect Water Service, complete, and return to our office.

Once service has been disconnected due to non-payment, the full balance (plus any service charges) must be paid before service can be reinstated. (i.e. a $75.00 reconnect fee if paid by 2:00 p.m.) The full balance must be paid before service can be reinstated. Reconnections will only be done during business hours.

If you have a balance forward (BF) on your bill, this is due immediately to avoid your water service being disconnected. The current part of your bill is due on the 20th.

Tap Size Tap Fee & Capacity Fee

3/4 inch $ 3,000.00 plus $2,500.00

1 inch  $ 4,000.00 plus $  6,250.00

2 inch $ 6,500.00 plus $20,000.00

(board approved tap 5/17/22 & capacity 6/21/22)

*Any tap over 1″ is at the discretion of Marshall County Board of Public Utilities

Note: The cost of upgrading one tap size will be the difference in cost of the respective taps as stated above (i.e. Upgrade from a 3/4 inch tap to a 2 inch tap will be an additional $3,500.00). Should the cost of the installation of the tap exceed the tap fee, the additional cost will be borne by the customer.

Also added to all new tap fees there will be a $50.00 service charge which is nonrefundable. A fee will be charged to all inactive water service connections which are made active water service connections as deemed needed by the system.

Fire Protection: Marshall County Board of Public Utilities does not Guarantee Fire Protection at any time, place or on any part of our water system. The fire hydrants are used to flush the water system and can only be used by fire departments to refill their tanker trucks only. Fire departments are not allowed to hook a hard suction fire line to any hydrant and pump water from it using a pumper truck.

Water Department Procedures for Taps:

1. At the time of sign up for water service by the Customer. MCBPU will require the Customer to provide a Property Tax Card and Tax Map to insure they are eligible for water service as provided in the Rules and Regulations.
2. Once the Customer has met the eligibility requirements for water service, they will be required to pay all necessary fees, and complete a Water Service Contract.
3. Once the Customer has completed all the necessary steps to sign up for water service, MCBPU will provide the Customer with a blue stake with their name on one side and a Service Order number on the other side. The Customer will place this stake on their property line in a location that is mutually agreeable to both the Customer and MCBPU.
4. When MCBPU installs the water tap on the Customer’s property line, the water tap will be locked out until the following items have been installed on the Customers side of the water tap and an inspection performed by MCBPU personnel: 1.) Cut-off device. 2.) Pressure regulator device. 3.) Service Line Requirements
5. The Customer shall be responsible for and bear the expense of installing and maintaining the above piping from the water tap to the Customer’s residence/business.
6. In addition to inspecting the above items, MCBPU personnel will inspect the Customers plumbing arrangements for any cross-connection problems/violations. This inspection will be based upon the Cross-Connection Control Survey completed previously by the Customer and Customer Type as noted in the Customer’s Water Service Contract. Any cross-connection violation will require proper backflow prevention by the Customer.
7. Once the above items have been inspected and approved by MCBPU personnel, water service will be turned on to the Customer. The cut-off device inside the water tap is the property of the MCBPU. Only MCBPU personnel are authorized to operate this cut-off, or anything located inside the meter box.
8. No service call fee will be charged for the initial turn on/inspection; however, a service call fee will be charged for any subsequent requests for turn on/offs not to include termination of water service.
9. The MCBPU will begin charging the Customer for water service on the date the water tap is installed by the MCBPU. The MCBPU will charge at least a minimum bill per month per customer for the water service regardless of the amount of water used. (See MCBPU Rules and Regulations)

You are responsible for: 

• Paying your bill by the 20th of every month.
• Contacting us with a name change due to marriage/divorce. 
• New Mailing Address Form
• Informing us know before we must disconnect your service that you cannot pay all of your water bill.
• Protection of the domestic water supply to ensure drinking water does not become contaminated.
• Installing back flow prevention at your expense upon notification that a hazard exists,
• Preventing the cross connection of water service provided by the system to any other source of water. No physical connections can be made by the customer to any other water distribution system or source other than that furnished by the system; pursuant to the Safe Drinking Water Act of 1986: TCA 68-221-701 to 68-221-720.

 You have the right to: 

• Seek help paying your water bill. The community agencies you contact will decide whether you are eligible for aid. MCBPU can tell you about community resources.
• Ask us to make alternate pay arrangements if you are temporarily unable to pay your water bill. If you sign such an agreement with us, you give up your right to dispute the amount due under the agreement. If you do not fulfill the terms of the agreement, we may disconnect the service and we will not offer you a new pay agreement before we disconnect the service.
• Question whether a monthly bill is correct.

 If you feel there is an error: 

• If you feel one month’s bill is incorrect, please call the telephone number shown on the bill before the due date. You must take timely action. If you do not question one month’s bill within the required time period, we will conclude that you feel that month’s bill is correct.
• If you feel a disconnection notice is in error, please call the telephone number listed on the bill or visit our office.
• We will not disconnect service for nonpayment of the disputed portion of a bill while it is being reviewed. Your right to appeal will not expire if a delay on our part makes it impossible to contact the MCBPU within the required time period.
• You have the right to suspend payment of the disputed portion of a bill while the dispute procedures mentioned above are in progress.

MCBPU is authorized to discontinue or refuse to supply water service without notice, if:

• MCBPU finds that a hazard exists.
• A customer’s use adversely affects supply or
• There is evidence of tampering with metering equipment or unauthorized use.

With notice, if:

• A customer violates or fails to comply with Rules and Regulations.
• A customer fails to fulfill contractual obligations.
• A customer fails to provide reasonable access to MCBPU equipment.
• A customer has not paid a delinquent account.
• A customer fails to pay a deposit; or
• A CUSTOMER CONNECTS MORE THAN ONE DWELLING TO EACH METER.

Each month pay the amount due by the 20th. After the due date, pay the amount due plus the late penalty.

If your bill is past due or you do not pay a required deposit, MCBPU will do the following: 

• Your water service will be disconnected unless the past due balance is paid before the expiration date shown on the final notice.
• If you receive your next monthly bill before paying your prior bill, you DO NOT have an extension of time to pay your prior bill before being disconnected.

At your request, prior to receiving your final notice, MCBPU will notify someone you have chosen of your past due bill. This service can help prevent disconnection by alerting a designated third party to a possible problem. The third party is not responsible for paying your bill. If you would like more information on third party notification, please call MCBPU.

Please notify MCBPU as soon as possible. MCBPU will delay disconnection of water service for 30 days if a physician, public health officer, or social service officer certifies in writing that discontinuing water service will worsen an existing medical emergency for you or another permanent resident of the premises where services are rendered. Please call MCBPU for full information. A prompt request is important. During the 30-day extension, payment of the bill must be guaranteed.

If water service is disconnected for nonpayment, here is how to have service restored: 

• Pay the total amount due.
• Pay a reconnection charge. ($75.00)
• Pay a deposit, if required. ($100.00)